Shipping policy
Shipping Options
NOTE!
Important Shipping Update – USA Orders
Due to new U.S. customs regulations, the Finnish postal service, Posti, will suspend all shipments to the United States starting August 23. As a result, we are currently unable to send orders to U.S. addresses until the situation is resolved.
We sincerely appreciate your patience and continued support during this time. We’ll provide updates as soon as we receive more information.
Thank you for your understanding.
Our standard shipping refers to regular shipping. It does not include shipping overnight, tracking or any special provisions to deliver products fast. Usually, standard shipping is cheaper and done via surface couriers.
First Class shipping provides tracking where is acceptable and is available for all of our packages, this option is slightly more expensive but you keep track on where the package is every step on the way to you.
Please check with your local post office about estimated delivery time from Finland for your choice of option above to get an estimated time frame for delivery that meets your requests before placing the order.
Shipping
Fulfilled orders are processed mainly in 24 hours after receiving the order (on business days). All orders will be shipped in one package from our warehouse when the whole order is ready to be sent. This might add some extra days to shipping but no longer than 7 business days from receiving the order at the latest.
If any item(s) is out of stock they will automatically be put on backorder. A Fulfilled Order means an order with all items in stock at the moment and the payment accepted.
NOTE! Shipment within Finland 1-2 working days, Nordic countries 2-5 working days, rest of Europe 5-8 working days & rest of the world 8-14 working days.
We are not responsible for lost, held, or damaged packages during shipping. We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select FIRST CLASS shipping service to follow the shipment the whole way from us to you with a tracking number.
Kindly note, refused or undelivered shipments returned back to us are not considered as authorized customer returns.
Returns & Exchanges
All our goods have a full 14-day (from receiving the delivery) return and exchange policy, and the buyer pay return shipping, excluding underwear and other hygienic or intimacy products (e.g. earplugs), gift certificates, tickets, clearance sale, signed items, and outlet product, please see product page for return accept or not on each product. If 14 days have gone, unfortunately we can’t offer you a refund or exchange. If you have received a wrong or faulty product, contact our customer service immediately.
We won't return money if your DVD player doesn't support the disc. Please read the manual of your player before ordering. All our Blue Rays, DVDs and VHS are in region code 2, PAL format, unless stated otherwise! However, the bonus DVDs included on some of the CDs are usually region code 0. If you're unsure, just send email to INFO@STAHL.FI and ask about it!
To be eligible for a return, your item must be clean and unused and in the same condition that you received it. It must also be in the original packaging. With recordings (e.g. CD's or DVD's) the shrink wrap and possible seal have to remain unopened. If there were e.g. hair, pet hair or stains on the returned product, we will not accept the return.
Once your return shipment is received and item(s) inspected, we will send you an email to keep you up to date about the processing.
Always ask for a receipt for the return shipment from the post office.