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Terms & Conditions
Item prices displayed include VAT, but not any delivery fees unless otherwise noted. Please note that the Delivery Fee is shown as VAT 0% Subtotal in the Shopping Cart and Checkout. Nevertheless, the VAT (when applicable) to the order is calculated correctly in the Checkout Grand Total.
Fulfilled Orders are processed mainly in 24 hours after receiving the order (on Business Days) and in 7 Business Days from receiving the order at the latest. A Fulfilled Order means an order with all items in stock at the moment and the payment accepted.
If any item(s) is out of stock they will automatically be put on backorder. The Backorder will be sent to you within 14 days after the original shipping date.
We only accept online payments.
When you choose to pay with Klarna, you can choose whether you want to pay for your purchase later or split it over time. With Klarna's invoicing service, you can pay after 14 days. You can also pay in installments for your purchases, so that you can make larger purchases and spread the cost over time. Klarna Invoice/Installment is a credit payment method provided by Klarna Bank AB and is only available to customers residing in Finland. Descriptions of the Credit and the Creditor details are provided to the customer when choosing to use this payment option.
Returns & Exchanges
All our goods have a full 14-day (from receiving the delivery) return and exchange policy, and the buyer pay return shipping, excluding underwear and other hygienic or intimacy products (e.g. earplugs), gift certificates, tickets, clearance sale, signed items, and outlet product, please see product page for return accept or not on each product. If 14 days have gone, unfortunately we can’t offer you a refund or exchange. If you have received a wrong or faulty product, contact our customer service immediately.
To be eligible for a return, your item must be clean and unused and in the same condition that you received it. It must also be in the original packaging. With recordings (e.g. CD's or DVD's) the shrink wrap and possible seal have to remain unopened. If there were e.g. hair, pet hair or stains on the returned product, we will not accept the return.
Once your return shipment is received and item(s) inspected, we will send you an email to keep you up to date about the processing.
Refunds (if applicable)
If you are approved, then your refund will be processed, a credit will automatically be applied to your credit card or original method of payment, within a reasonable time but no later than within a month after we have received the return shipment.
Always ask for a receipt for the return shipment from the post office.
Kindly note, refused or undelivered shipments returned back to us are not considered as authorized customer returns.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your email and credit card, then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet please contact us.
For any questions about returns, exchanges or refunds, please contact our customer service at [email protected]